noir_neo’s blog

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App store review 通過に6週間かかった話

24時間でゲーム作るやつ で9月に作った sun-ma というゲームがあります。

これの iOS 版を10月に開発していましたが、 10月20日に審査中になってから通過したのが12月5日と、審査に47日かかりました。

アクティビティ

f:id:noir_neo:20181116031535p:plain

メタデータ却下

ゲームがシンプルすぎるせいか(?)怪しまれたようでした。

Guideline 2.1 - Information Needed


This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often:

1.1.6 - Include false information, features, or misleading metadata.
2.3.0 - Undergo significant concept changes after approval
2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app
3.2.1 - Do not come from the financial institution performing the loan services
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app
5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app
5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources
5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used

Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in App Store Connect to verify this app’s compliance. 

Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account.

Should you choose to resubmit this app without confirming this app’s compliance, the next submission of this app will still require a longer review time. Additionally, this app will not be eligible for an expedited review until we have received your confirmation.



Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.

あんまりいろいろ書いても藪蛇だろうということで、シンプルに再確認しましたよと返したところ

Thank you for your reviewing.

I reconfirmed that this app does not violate any guidelines.

すぐに再び審査中になりました。

Hello,

Thank you for providing this information.

We will continue the review, and we will notify you if there are any further issues.

Best regards,

App Store Review

お問い合わせ(1)

審査中になって1週間経った10月27日、いくら時間がかかるとは言われても1週間もなに見るんだと思い、どんだけかかるのかと問い合わせをしました。

(審査待ちに1週間ならまだわかるけど、審査中になってからって…という気持ちです)

Hello,

It has been 7 days since the status of the app has changed to In Review. 
Please inform me how much longer should i wait?

Best regards,

これに対して10月30日に返事がありましたが、内容がない。見積もれない、というテンプレっぽい返答しか来ませんでした。

Hello,

Thank you for contacting App Store Review. We understand that you are concerned about the length of your app review. Therefore, you would like an update.

We can assure you that your app, "sun-ma," has not been forgotten and is proceeding through the review process. There are many factors that contribute to the time required for review, so it’s not possible to estimate when a review will be completed. Each app is unique, so review times will vary.

At this time, you don’t need to do anything else. When your app’s review is complete, you will be notified by email. If you have additional questions or concerns, however, please don’t hesitate to contact us.

Thank you for your patience.

Best regards,

お問い合わせ(2)

11月16日、流石にもう4週間になるぞと再び問い合わせました。 今回はこちらのエントリを参考にほぼそのまま、進捗どうですかしました。

In Review が長いときの催促（督促）方法｜iTunesConnectでAppleの審査期間が長くなった場合の問い合わせ - HANAUTA

Dear App Review Team,

It has taken over than 27 days for "In Review", does it be proceeded？
And we would like to know the outcome earlier if possible.

Best regards,

これには4日後の11月20日に返事がありました。エスカレーションしてくれるそうです。

Hello,

Thank you for contacting App Store Review. We understand that you are concerned about the length of the review of your app, ‘sun-ma.' Therefore, you would like an update. 

We have escalated this inquiry to the appropriate internal team. If needed, they will follow up with you directly.
There is no further action that you need to take at this time. The review for your app is still in progress and requires additional time. We will provide further status updates as soon as we are able, or we will contact you if we require additional information.
We apologize for the delay.
Thank you for your continued patience.

Best regards,

Fernando
App Store Review

審査通過

12月5日、何事もなかったかのようにしれっと Pending Developer Release になりました。